The Relationship Between Client Satisfaction and WCS

August 8, 2019 / GuidesFor Team

GCN reports that “American Customer Satisfaction Index found that citizen satisfaction with federal government services dropped in 2018, landing more than 10.9 percentage points lower than satisfaction levels for retail and consumer brands.” Information can now be accessed through any device at any time. Government agencies have their own online presence. However, agencies need to update their content management platforms that provide a personalized experience to each citizen. Government agencies must also be able to protect the security of data. Thus, they need to have an encrypted content management system. Citizens must be able to trust the government in regards to their privacy.  Read on for more. ~~ Lornajane Altura






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